Is becoming more and more common and, according to experts, something essential for its proper functioning. Today we touch on several of the key aspects of call recording , its legal aspects and the usefulness of doing it. If you have a call center or customer service, you should consider its implementation. Is it legal to record calls? Yes, it is completely legal, although you ne to meet some requirements. It is essential that you warn about the possible recording of the call . This action can be carri out by a pre-record message or by the agent himself with each of the clients.
To have a data system adapt to the LOPD or Organic Law on Data Protection . How the calls are sav, where and for what purpose the calls are record are some of the adaptations of this law that you will ne to be able to carry out this action. What are the advantages of recording calls in a call Taiwan phone number list center ? Once the previous point is solv, you will only have good news regarding the recording of calls. This data is very valuable and can be us for countless things in almost any company. Improve quality: the most notable advantage you will get will of the services you offer. You will have a recording of each call with different agents, which will allow you to evaluate, find errors or even use AI programs to break down each word and tone of the client.
Training: when you have to train new agents you will have hours and hours of conversations, questions, answers and witty outings from your agents. Everything will be easier when it comes to testing new workers. New doors: implementing call recording in your call center can open many doors for you. This system is mandatory to be able to sign documents over the phone or hire certain services. You can open new business avenues. Recording calls in a call center is, in 2022, one of the things that you should consider. It is easy, cheap and its advantages are count by dozens.